Refund Policy

Last updated: July 2026

At Digiwave IPTV, we work hard to deliver a stable, high-quality streaming experience. Because our service is digital and activates instantly upon purchase, our refund terms are necessarily strict and clearly defined. This page sets out exactly when a refund is available, when it is not, and how to submit a request. We encourage every new customer to use our free 24-hour trial before purchasing — it exists precisely so you can verify quality and compatibility with nothing at stake.

Important — 1-Month Subscriptions: all 1-month subscriptions are strictly non-refundable under all circumstances. Once a 1-month subscription is generated and activated, the order cannot be reversed, cancelled, or refunded. If you are unsure about the service, please use the free trial first.

1. 7-Day Conditional Guarantee (Long-Term Plans Only)

Subscriptions of 3, 6, or 12 months are covered by a conditional guarantee during the first 7 days following purchase.

A refund under this guarantee is granted only when both of the following conditions are met: a severe, verifiable technical fault exists on our server side, and our engineering team is unable to resolve that fault within 48 hours of it being reported. No refund requests of any kind are accepted after the 7-day window has closed.

2. Exclusions — Situations Not Eligible for Refunds

No refunds, credits, or prorated cancellations are granted for any of the following:

  • Change of mind — including deciding you no longer want the service, disliking an app's interface, or no longer having time to watch.
  • Customer hardware issues — a broken, incompatible, or incorrectly configured device, Smart TV, Firestick, or other equipment on your end.
  • Internet and connectivity problems — slowdowns, Wi-Fi drops, data throttling, or restrictions imposed by your internet service provider. Smooth streaming requires a stable, sufficient-speed connection on your side (we recommend 15 Mbps for HD, 25 Mbps for 4K).
  • Channel lineup changes — individual channel additions or removals, temporary maintenance, or regional broadcast adjustments are a normal part of the service and do not constitute a service failure.

3. Account Misuse & Fraud Protection

Each subscription is licensed for the number of simultaneous connections included in your plan. If our security systems detect that a subscription's credentials are being shared beyond its permitted connection limit, the account will be permanently deactivated.

Accounts terminated for violating our Terms of Use forfeit all rights to refunds, credits, or compensation of any kind.

4. How to Submit a Refund Request

To request a technical evaluation on an eligible long-term plan within the 7-day window, email us at contact@digiwaveiptv.ca and include:

  • Your full name and the email address used at checkout.
  • Your order number.
  • Photo or video evidence clearly showing the server-side issue.

Our team will investigate and respond with a decision. If a refund is approved, please allow 3–5 Canadian business days for the funds to be returned via your original payment method.

5. Fix First, Refund Second

The overwhelming majority of streaming issues — buffering, a channel not loading, a login error — are resolved in a single support conversation, often within minutes. Before considering a refund request, contact our 24/7 support team; in most cases you'll be back to watching before a refund could even be processed.

Experiencing a technical issue right now? Our support team is online 24/7 and resolves most streaming problems on the spot — reach out before anything else.

contact@digiwaveiptv.ca