Privacy Policy

Last updated: July 2026

At Digiwave IPTV ("we", "us", "our"), protecting your personal information is a core operating principle — not fine print. This Privacy Policy explains what information we collect when you use our website and services, why we collect it, how we protect it, and the rights you hold over it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Our commitment, in one sentence: we never sell, rent, trade, or share your personal information with advertisers, marketing agencies, data brokers, or any other third party. The information you give us is used for one purpose only — operating your streaming service.

1. Information We Collect

We collect only what is necessary to deliver and support your service:

  • Account information — your name and email address, used to deliver your login credentials, setup instructions, and service updates.
  • Transaction records — your plan selection, order reference, and renewal dates. We do not store full payment card or banking numbers; payments are processed through secure, encrypted channels.
  • Technical data — IP addresses, processed temporarily by our streaming infrastructure for fraud prevention, security, and routing your connection to the appropriate regional servers.

2. How We Use Your Information

Your information is processed under clear, limited purposes. We use it solely to:

  • Create and maintain your subscription account and viewing profile.
  • Respond to your support requests and resolve technical issues.
  • Send service-related communications, such as renewal reminders and scheduled maintenance or disruption notices.

We do not use your information for third-party advertising, profiling, or any purpose unrelated to operating your service.

3. Cookies

Our website uses a small number of cookies strictly to improve site functionality — for example, remembering display preferences so pages load faster on your return visits. We do not use cookies for cross-site tracking or advertising.

You may disable cookies at any time through your browser settings. Doing so will not affect your subscription or your ability to use our streaming service.

4. How We Protect Your Information

All data transmitted between your device and our systems is protected with industry-standard SSL/TLS encryption. Information you submit through our website — contact details, inquiries, order information — is encrypted in transit, and access to stored personal information is restricted to authorized personnel who require it to operate the service.

5. Data Retention

We retain personal information only as long as needed to provide your service and meet legal or accounting obligations. When information is no longer required, it is securely deleted from our active systems.

6. Your Rights & Control

You remain in control of your personal information at all times. Under PIPEDA, you have the right to:

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to update inaccurate or outdated details, such as a changed email address.
  • Deletion — request the permanent removal of your personal information from our active databases.

To exercise any of these rights, simply contact us using the details below. We respond to all privacy requests promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page always reflects the current version. Continued use of our services after an update constitutes acceptance of the revised policy.

Questions about your privacy or your data? Reach out to us directly — we're happy to explain exactly what we store and to action any access, correction, or deletion request.

contact@digiwaveiptv.ca