We're Here, 24/7
Plans, free trials, setup help or reseller questions — reach us on the channel that suits you. A real person answers, any hour.
WhatsApp Support
Live chat · Instant assistance RecommendedDirect line to our support team for free trial requests, plan questions, and guided device setup — resolved live, message by message.
Email Support
Written inquiries · Attachments welcome All topicsThe right channel for billing matters, reseller inquiries, and detailed requests with screenshots or documents. Every message receives a written reply.
Try This First — It Might Save You a Message
These four quick fixes solve the majority of support requests we receive. Thirty seconds here often beats waiting for a reply.
App not playing?
Nine times out of ten, the app is the problem — not your subscription. Try a different supported player before anything else; if the stream works there, you've found your culprit.
No credentials in your inbox?
Your login is emailed right after checkout. Check spam, junk and promotions folders first, and make sure the email address you entered at checkout was correct.
Setting up a new device?
Our step-by-step installation guides cover every major device, and most setups take just a few minutes. Have a look there before opening a conversation — you'll likely be watching sooner.
Login being rejected?
Copy and paste your username, password and portal exactly as we sent them. A stray space or a typed-out zero-versus-O mix-up is behind almost every failed login we see.
Help Us Help You Faster
Still stuck? Message us on WhatsApp or by email — and include these five things. A complete first message usually means a solved issue in one reply.
- The email address you used at checkout
- Your order number
- Your device and the app you're using
- A clear description of what's going wrong
- A screenshot, if you can grab one
Quick Answers to Common Questions
Four things people usually ask us first — answered here to save you a message.
On WhatsApp, our typical response time is a few minutes, around the clock — we're a 24/7 operation with real people on shift nights, weekends and holidays. Emails are answered in order, usually within a few hours. If your question is urgent (a stream issue during a live game, an order waiting for activation), WhatsApp is always the right door.
Just message us on WhatsApp at +1 (236) 260-2686 and say you'd like to try the service — that's it. We'll set up your free 24-hour trial account and send your login with setup instructions for your device. No payment details are needed for the trial.
Three things get you a fast, precise answer: your device (e.g., Firestick, Samsung Smart TV, Android box), the app you're using if you've already installed one, and what's happening (won't load, buffering, error message — a screenshot helps a lot). With those, most setups are solved in a single conversation.
Oui, absolument. Our support team assists customers in both English and French — just start the conversation in whichever language you're comfortable with, on WhatsApp or by email, and we'll continue in it. Nos clients québécois sont chez eux ici.